FAQ

The brackets usually take between 2 and 3 days to arrive after an order. If you have not received yours, please contact… read more

Simply follow the instructions. Head back to My Account, press ‘re-submit’ next to the errored test  and follow the prompts. If you have… read more

Unfortunately we cannot process a retest of a successful report at this time. If you have any questions about a successful report, please… read more

We have designed the microscopy reports for Wastewater treatment plants in the USA. We currently only sell in the United States (but… read more

Feel free to contact us and someone will be in contact within 48 business hours.  We will be happy to assist you with… read more

Sorry to hear this. There are a few things you can try: Give it a few minutes. It can take up to 10… read more

We only work with wastewater treatment plants. read more

We help you with a number of scenarios. Sometimes all you need to know is your treatment plant is operating safely and healthily,… read more

We detect a range of bacteria, focusing on the most common types which cause issues to your treatment plant, and which need to… read more