My report never arrived.

Sorry to hear this. There are a few things you can try:

• Give it a few minutes. It can take up to 10 minutes to arrive.
• Please check your email spam filter and see if it has been junked.
• If not, double check you have given us the right email address.
• If none of these are working, you can get your latest report in your MyAccount, and please contact us so we can investigate.