How do I get an attachment?
May 08, 2020
We will send you one when you first purchase. If you need a new one, you can request one on your My Account… read more
FAQ
How to use your microscope to easily troubleshoot wastewater upsets: a webinar for wastewater operators
How do I upgrade / downgrade my plan?
May 08, 2020
Upgrading is easy. Simply log into my account and select “Buy Credits.” From there you can purchase 1 test, a bundle of 5,… read more
Do I have to ship anything?
May 08, 2020
Nope! You never have to leave your plant to get the opseyes report. read more
How do I set up invoicing?
May 08, 2020
During checkout you can select bill me later to have us send an invoice to your address. We’ll then send the invoice to… read more
What payment options are available?
May 08, 2020
We offer two payment options; invoicing or bill me later and we accept all major credit cards. read more
What is the cost?
May 08, 2020
Please see our pricing here for the most up to date prices. read more
How is it better than the current process?
May 08, 2020
Our A.I is over 90% accurate and you get your results in 10 minutes, not five days. … read more
What is your A.I. ?
May 08, 2020
This is a computer program trained by showing it thousands of pictures of microscopy results to learn to identify filaments. read more
What are the benefits over current system?
May 08, 2020
We have built Artificial Intelligence (A.I.) technology which can identify bacteria types and concentration from imagery, and then diagnose what issues you are facing. The… read more
My photos keep getting rejected.
May 08, 2020
Please take new images and be extra careful to focus the microscope well. Please see our video on how to take photos. If the… read more