FAQ

We will store the image in your account for one year.  Images may also be retained and used to enhance the A.I.  If… read more

We will never share your personal information, details or test results with anyone but you. Please see our Privacy Statement for full… read more

We never share or sell your data, and take your security and privacy very seriously. Please see our Privacy Statement for full… read more

Please remove the case from the phone and try again. read more

Yes, you can submit the test via a computer or your phone. You will just need a way to take pictures from a… read more

Any Android & iOS smart phone with an inbuilt camera. … read more

We cannot provide a refund once the report has been sent or for unused credits. If you are worried about buying and not… read more

Not happy? Let us sort that out. If you have any questions or are unsatisfied, please contact us and we’ll gladly sort… read more

The only equipment you need is: A microscope with 400x magnification. A phone bracket attachment (shipped free from opseyes at account… read more

We need a magnification of at least 400x. Any less and our A.I. won’t be able to identify the bacteria type and concentration… read more